Why is my Rental Process Out-of-Balance?

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Rental Processes are out-of-balance when the amount being paid out (rental to lessors + taxes + withholding tax + fees) is not equal to the amount being invoiced to the partners responsible for the rent (i.e. your company and your partners). This can happen if an update is made to a lease while the lease is in the payment process.

To avoid this, all steps of the lease process should be run within a short time frame. If a process has been started but not completed for a period of time (a day or more) then the process should be restarted from the beginning rather than simply completing the remaining steps.

If your company is configured for an interface step, you can compare the totals of the reports produced in that step to ensure that your process is balanced prior to uploading to your financial system. Simply add the totals on the Payables Report (Invoice/Cheque amount + GST Amount + Non-Residence Amount + Bank Fee) and compare to the total on the JIB Report. The amounts should be equal.

If these amounts are not equal, then the process should be restarted.