IFS Workflow User Guide - IFS Enterprise Upstream Revenue Bookings

Back to Release Notes for IFS Workflow 1.4 Release Notes

1 Introduction
2 The Workflow Process includes the following IFS Enterprise Upstream Processes:
3 The Following Reports are Included out of IFS Reporting:
4 Workflow Process:
5 Flow Diagram
6 Setup
7 Creating Workflow cases
8 Claiming Unassigned Cases
9 Processing cases in workflow
- 9.1 End to End - Sales Allocation Entitlement Streamline
10 End-to-End - Sales Allocation Generation with Companion Allocation Process

Introduction

The Revenue Booking Workflow requires the use of Accounting RC Groups which are set up in IFS Enterprise Upstream Partner Balancing. The Accounting RC Group must be flagged to be used in IFS Workflow.

IFS Workflow cases can either be created by the Stage Revenue Booking Workflow request set in IFS Enterprise Upstream or manually created by selecting IFS Enterprise Upstream Revenue Booking – Main (Manual Case Creation). Clients can schedule the staging process in IFS Enterprise Upstream to run once a month, this will only create the cases in IFS Workflow but will not process them.

Cases created from running the Staging process will email the user assigned on the Accounting RC Group and create the case in the user’s workflow Inbox. The user may upload Source Documents in any format.

The Workflow Process includes the following IFS Enterprise Upstream Processes:

Sales Allocation Entitlement Streamlined Process or Sales Allocation Generation with Companion Allocation Process
Generate Distribution Transaction Process
Distribute Revenue Transactions Process
Matching Process – Distribution
Unprocess Sales Allocation Streamline
Unprocess Revenue Dist Transaction Process
Unprocess Distribution and Associated GL Transactions
Unprocess Matching Process - Distribution

The Following Reports are Included out of IFS Reporting:

5.31 Equity Balances by Process Report
5.04 Distribution Detail by Control Group Report
5.25 GL Transactions by Control Group Report

Workflow Process:

1. The user starts the case which validates volumes exists, and if they do, it processes Sales Allocation, Generate and the Equity Balance and Distribution reports, then stops and allows users to review the reports and decide to Continue to Distribution or Unprocess Generate.

2. If the user continues, it runs Distribution, Matching, and the GL Transactions report, then stops and allows users to review the GL report and decide to Unprocess or to send the case to their Supervisor for approval.

3. The Supervisor reviews the attached source documents and reports and determines to either Accept the case or Reject it and send it back to the user with a rejection comment.

4. If accepted, the case creates a file on a designated shared drive that includes a cover sheet, the source documents, and the reports. This is created all in one place and is easy for audit purposes.

Flow Diagram

IFS Workflow cases can either be created by the Stage Revenue Booking Workflow request set in IFS Enterprise Upstream or manually created by selecting IFS Enterprise Upstream Revenue Booking – Main (Manual Case Creation.

Setup

Workflow Categories (Admin)

Setup Categories

Workflows can be part of a user-defined list of categories, which are useful to do Advanced Views for the Administrators and Supervisors to search on currently active cases within workflows.

1. To begin, as an Administrator, go to the Admin tab (1).

2. Next, go to the Process Categories option under Settings (2).

3. Add custom process categories by clicking New Category such as Revenue Bookings (3).

Tie Categories to Processes

To use the custom categories created in Setup Categories , the Revenue Booking Workflow and sub-workflows need to be tied to the new categories.

1. To begin, as an Administrator or designer, click on the Designer tab (1).

2. Next, select the workflow to add a category to (2).

3. To open the workflow, right-click and select edit, or double-click the workflow name (3).

4. Next, right-click in the blank space above the workflow diagram (4), and then click Edit Process (5).

On the Edit Process window, click on the drop-down on the Process Category field (6), and select the category created in Setup Categories , Save.

There is currently one main workflow, with three associated sub-workflows. It is recommended that all the following workflows contain the same Process Category (if any):

IFS Enterprise Upstream Revenue Booking – Main
IFS Enterprise Upstream Revenue Booking – Review
IFS Enterprise Upstream Revenue Processes
IFS Enterprise Upstream Submit Concurrent Request Set

Advanced Search by Category

After a process has a category associated with it, the category can be used under Advanced Search.

1. To use Advanced Search, go to the Home tab at the top (1), and select the Advanced Search field on the left.

2. On the filters, there is a field for Category (3). This can be used to filter the results when searching on cases to only include the processes with the same category.

Process Supervisor

Setting Users to the Supervisor Group (Admin)

In the Revenue Bookings Workflow, supervisors are set to a specific pre-made group of Revenue Supervisor.

1. As an Administrator, go to the admin tab (1).

2. Select the User tab (2), and then select Groups (3).

3. Select the Revenue Supervisor group (4), then right-click and select users (5).

4. Select all the users that will be supervisors for the Revenue Booking Workflow. The Revenue Supervisor Group is tied to the Revenue Booking Workflow.

Using the Process Supervisor View

After being set as a Supervisor, the Supervisors can see all cases for workflows under Process Supervisor → Review as shown below.

1. Select the Category and click the Search button.

The Task field is used to indicate what stage in the process each case is at. If the user is a Supervisor in multiple workflows, then using the Category filter at the top will allow the Supervisor to select just one Category.

Accounting RC Groups – IFS Enterprise Upstream

IFS Enterprise Upstream Partner Balancing → Setup → Accounting RC Groups

The Accounting RC Groups form has been modified to include a Workflows section. If the RC Group is to be used to create workflow cases, select the Workflows checkbox and populate the fields.

The Workflow fields are used to identify the user to assign the case to, select which Sales Allocation process is used and the parameters passed to each process.

The Desk must match the desk code on the agreement because it is used as a parameter on the Generate process.
The User Name must match the User Name setup in IFS Workflow and is used to assign the case to the user. If it does not match it will go to the Unassigned box in IFS Workflow.
The Production Period Months Lookback is used to determine the Activity Date to process, this is based on the Calendar date. For example, anytime during the calendar month of March (system date is sometime in March), if the Lookback is 2 months the activity date selected is January. If the Lookback is 1 month, then it would be February.

The Marketing Group Entitlement Ratio checkbox can be selected for RC Groups setup for TMP’s, this is a parameter on the Sales Allocation processes.

Notes:

RC Groups setup at the Facility level are not available to be used in IFS Workflow. Only by TMP or Other RC.
The Sales Allocation Entitlement Streamlined process can only be run for one product category. Therefore, if the RC Group has multiple product categories, the form will not allow the user to select the Sales Allocation Entitlement Streamlined process. The Sales Allocation Generation with Companion Allocation process does not have that validation, therefore multiple product categories can be set up on the RC Group.

See below for an example of an RC Group with multiple products that are different product categories and uses Sales Allocation Generation with Companion Allocation. The form will not allow the user to select Sales Allocation Streamline on this scenario.

External API Table Configuration

Please refer to Environment Configuration .

Creating Workflow cases

Staging Revenue Booking Workflows in IFS Enterprise Upstream Base

Submitted as a Request Set from within IFS Enterprise Upstream Base, this new process will create data in the Workflow Staging form, which will transfer to IFS Workflow, email users assigned to each Accounting RC Group, create cases in IFS Workflow in the user's inbox. If the user setup on the Accounting RC Group does not exist, the case will be created under Unassigned in IFS Workflow.

IFS Enterprise Upstream Base → Interoperability → Workflow Staging Table

If Web Services were unavailable, please contact your Administrator to enable web services on the server before attempting to continue. The Workflow Staging Table will have an error and an e-mail will be sent to the person who submitted the process. Here is an email example:

Once the web services are available the Staging process will need to be run again.

The following is an example of the email sent to the assigned user which includes the RC Group Name and Activity Date. The case is created in the user's Inbox in IFS Workflow.

IFS Workflow User Inbox

The following is an example of the email sent to the Supervisors for cases that were created for IFS Enterprise Upstream Usernames that do not exist in IFS Workflow, therefore are unidentified users. The case is created in the Unassigned box in IFS Workflow.

Unassigned box with a task of Supervisors Assigns Case.

Manual Creation of a IFS Workflow Case

Select New Case from the navigation on the left side, then double-click IFS Enterprise Upstream Revenue Booking – Main (Manual Case Creation).

The following form will open:

Select an RC Group (RC Group ID-Name), which must be set up with the Workflow checkbox selected in IFS Enterprise Upstream, select the Production Period, then Submit. The new case will open in the Verify Data form, the process from here is the same as for cases created by running the Staging process.

You can select Inbox and this form will close and the case will be in the Inbox to start processing at any time.

Claiming Unassigned Cases

Double-click the case and select Claim this Case.

Then select a Revenue Accountant to assign it to from the list of values, and click Submit.

Select Continue.

The case will open in the Verify Data form, then the process from here is the same as for cases created by running the Staging process.

You can select your Inbox and this form will close and the case will be in the Inbox to start processing at any time.

Processing cases in workflow

End to End - Sales Allocation Entitlement Streamline

The following is an example with no errors and no unprocessing with no multiple agreements.

1. Select the case from Inbox by either double-clicking the case or right-click and select Open.

2. Click Continue.

The Revenue Booking Verify Setup form will open.

The form is populated by the data setup on the Accounting RC Groups.

You are required to select the Rates Set Up, Prices Set up and the Volumes Exist checkboxes; and can attach as many source documents as needed, which can be any file type.

Submit – The first thing the workflow does is verify volumes exist for at least one Report Center and product setup on the RC Group, if no volumes exist, the case will return to your inbox as shown below.

You need to wait for volumes to exist and then open the case again, and select the Volumes Exist checkbox again and re-submit.

If volumes exist, then workflow will:

Run the Sales Allocation Entitlement process.
Run the Generate Distribution Transaction process.
Run the Equity Balances by Process ID report from IFS Reporting.
Update the description on the Distribution Transaction control group to be the RC Group Name – Production Date.
Run the Distribution Detail by Control Group report from IFS Reporting.
Attach both reports to the case under Information → Uploaded Documents.
Send an e-mail to the user stating the case completed through Generate.

While the processes and reports are running, you will see the following spinning blue circle. You can also see each of the processes running in the Concurrent Manager in IFS Enterprise Upstream.

Distribution Transaction Control Group showing Description – RC Group – Activity Date

Once complete the case will be in your Inbox with a task of Validate Data from Generate.

1. Select the case from your Inbox.

The following form will open and will give you the ability to review the reports and decide to Continue to Distribution or Unprocess Generate.

2. To review the reports, click on Information → Uploaded Documents, this will open a new tab for Uploaded Documents.

3. Double-click on the report you want to review. The report will be displayed in the bottom-left corner, the user will need to double-click it to open it. Repeat this process for the second report.

4. After reviewing the reports, click on the Case# tab and select to Continue (Distribution). Remember this scenario is assuming everything is correct, therefore no unprocessing.

When you select to Continue (Distribution), the workflow will:

Run the Distribute Revenue Transactions process (Report Set).
Run the Matching process - Distribution (Report Set).
Run the G/L Transactions by Control Group report from IFS Reporting.
Attach the report to the case under Information → Uploaded Documents.
Send an email to the user stating the case completed through Matching.

Once complete the case will be in your Inbox with a task of Review Booking to Submit to Supervisor.

5. Select the case from your Inbox.

The following form will open and will give you the ability to review the new report, see the attached source documents, attach additional source documents, and then decide to Submit the case to the Supervisor or Unprocess Matching (Distribution). The report is added with the other reports under Uploaded Documents.

After reviewing the report, click on the Case# tab and select to Submit to Supervisors.

Remember this scenario is assuming everything is correct, therefore no unprocessing.

This will put the case in the Unassigned folder for the Supervisors with a Task of Supervisor Review.

The Supervisor will select the case and Claim the case.

Supervisor will click on Claim This Case, which will open the following form.

The Supervisor can review the source documents and all the reports, then decide to Accept or Reject the case and add Comments.

Once the case is accepted, the Supervisor will need to click on Next Step and the workflow will create a cover sheet and save the cover sheet, all source documents and all reports to a client designated shared drive by RC Group Name/Accounting Date.

This is an example of the coversheet, which would have your logo instead of IFS’s logo.

End-to-End - Sales Allocation Generation with Companion Allocation Process

Prior to processing the workflow, you will need to load your data in the Sales Allocation API and know your Sales Allocation XP UID.

The following is an example with no errors and no unprocessing with no multiple agreements.

1. Select the case from Inbox by either double-clicking on the case or right-click and select Open.

2. Click Continue.

The Revenue Booking Verify Setup form will open.

The form is populated by the data setup on the Accounting RC Groups.

You are required to enter a Sales Allocation XP UID.

3. If processing by TMP, select the Marketing Group ENT Ration checkbox, select the Rates Set Up, Prices Set up and the Volumes Exist checkboxes; and you can attach as many source documents as needed, which can be any file type.

Note: The only difference in this form when then when using Sales Allocation Entitlement Streamline is the Sales Allocation XP UID and Marketing Group ENT Ratio checkbox.

Submit – The first thing the workflow does is verify volumes exists for at least one Report Center and product setup on the RC Group, if no volumes exist, the case will return to your Inbox.

If volumes exist, then IFS Workflow will:

Run the Sales Allocation Generation with Companion Allocation Process (Report Set) for the specified XP UID.
Run the Generate Distribution Transaction process.
Run the Equity Balances by Process ID report from IFS Reporting.
Run the Distribution Detail by Control Group report from IFS Reporting.
Update the Description on the Distribution Transaction control group to be the RC Group name – Production Date.
Attach both reports to the case under Information → Uploaded Documents.
Send an e-mail to the user stating the case completed through Generate.

You can also see each of the processes running in the Concurrent Manager in IFS Enterprise Upstream. While the processes and reports are running, you will see a spinning blue circle.

Once complete, the case will be in your Inbox with a Task of Validate Data from Generate.

4. Select the process from your Inbox.

The following form will open and will give you the ability to review the reports and decide to Continue to Distribution or Unprocess Generate.

5. To review the reports, click on Information → Uploaded Documents, this will open a new tab for Uploaded Documents.

6. Double-click the report you want to review. The report will display in the bottom-left corner. You will need to double-click it to open it. Repeat this process for the second report.

7. After reviewing the reports, click on the Case# tab and select to Continue (Distribution). Remember this scenario is assuming everything is correct, therefore no unprocessing.

8. When you select to Continue (Distribution), the workflow will:

Run the Distribute Revenue Transactions process (Report Set).
Run the Matching process - Distribution (Report Set).
Run the G/L Transactions by Control Group report from IFS Reporting.
Attach the report to the case under Information → Uploaded Documents.
Send an email to the user stating the case completed through Matching.

9. Once complete, the case will be in your Inbox with a Task of Review Booking to Submit to Supervisor.

10. Select the process from your Inbox.

11. The following form will open and will give you the ability to review the new report, see the attached source documents, attach additional source documents, and then decide to Submit the case to the Supervisor or Unprocess Matching (Distribution). The report is added with the other reports under Uploaded Documents.

12. After reviewing the report, click on the Case# tab and select to Submit to Supervisors.

Remember this scenario is assuming everything is correct, therefore no unprocessing.

This will put the case in the Unassigned folder for the Supervisors with a Task of Supervisor Review.

The Supervisor will select the case and Claim the case.

The Supervisor will click Claim This Case, which will open the following form.

The Supervisor can review the source documents and all the reports, then decide to Accept or Reject the case and Add Comments.

Once the case is accepted, the Supervisor will need to click Next Step and the workflow will create a cover sheet and save the cover sheet, all source documents and all reports to a client designated shared drive by RC Group Name/Accounting Date.

This is an example of the coversheet, which would have your logo instead of IFS’s logo.

Sales Allocation Entitlement Streamline Process – w/Multiple Agreements

The following is an example where multiple agreements exist and the user populates the Multiple Agreement Allocations form.

1. Select the case from Inbox by either double-clicking on the case or right-click and select Open.

2. Click Continue.

The Revenue Booking Verify Setup form will open

The form is populated by the data setup on the Accounting RC Groups.

You are required to select the Rates Set Up, Prices Set Up and the Volumes Exist checkboxes; and you can attach as many source documents as needed, which can be any file type.

3. Click Submit.

If volumes exist, then the workflow will attempt to run the following:

Run the Sales Allocation Entitlement Process
Run the Generate Distribution Transaction Process
Run the Equity Balances by Process ID report from IFS Reporting
Run the Distribution Detail by Control Group Report from IFS Reporting
Update the description on the Distribution Transaction control group to be the RC Group name – Production Date.
Attach both reports to the case under Information → Uploaded Documents.
Send an e-mail to the user stating the case completed through Generate.

Once complete, the case will be in your Inbox with a Task of Validate Data from Generate.

If errors exist for multiple agreements, you will receive an email like the one below.

4. Select the case from your Inbox.

The following form will open and will give you the ability to review the reports and decide to Continue to Distribution or Unprocess Generate. Case Status will be populated like the example below.

In this example, the user will now go into IFS Enterprise Upstream Partner Balancing → Sales Allocation → Multiple Agreement Allocations, and query on the Generate Process ID using the Generate Agreement Process ID from the workflow form.

5. Enter the Quantities or Alternate Quantities for each Distribution Report Center and Save.

6. Go back into IFS Workflow.

7. Click on Submit Generate, this will run generate for the multiple agreement RC’s, and run the Distribution Details by Control Group report for this new control group.

If other RCs were processed without multiple agreements, you will now have two control groups with a Distribution report for each control group.

Update the description on both Distribution Transaction control group to be the RC Group name – Production Date.

Once complete the case will be in your Inbox with a task of Validate Data from Generate.

Select the process from your Inbox.

The following form will open and will give you the ability to review the reports and decide to Continue to Distribution or Unprocess Generate.

To review the reports, click on Information → Uploaded Documents. This will open a new tab for Uploaded Documents. Notice the are two Distribution reports, one for each control group.

After reviewing the reports, click on the Case# tab and select to Continue (Distribution).

When the user selects to Continue (Distribution), the workflow will:

Run the Distribute Revenue Transactions process (Report Set).
Run the Matching process - Distribution (Report Set).
Run the G/L Transactions by Control Group report from IFS Reporting, this will have both control groups in one report.
Attach the report to the case under Information → Uploaded Documents.
Send an email to the user stating the case completed through Matching.

Once complete the case will be in your Inbox with a Task of Review Booking to Submit to Supervisor.

From here the process is the same as the End to End process, submitting it to the Supervisor for approval.

Sales Allocation Entitlement Streamline Process – Sales Alloc Error/Warning

The following is an example with an error in Sales Allocation Entitlement Streamline Process.

1. Select case from Inbox by either double-clicking on the case or right-click and select open.

2. Click Continue.

The Revenue Booking Verify Setup form will open.

The form is populated by the data setup on the Accounting RC Groups.

You are required to select the Rates Set Up, Prices Set Up and the Volumes Exist checkboxes; and can attach as many source documents as needed, which can be any file type.

Submit – The first thing the workflow does is verify volumes exists for at least one Report Center and product setup on the RC Group, if no volumes exist, the case will return to your Inbox.

If volumes exist, then the workflow will attempt to run the following:

Run the Sales Allocation Generation with Companion Allocation process (Report Set) for the specified XP UID.
Run the Generate Distribution Transaction process.
Run the Equity Balances by Process ID report from IFS Reporting.
Run the Distribution Detail by Control Group report from IFS Reporting.
Update the Description on the Distribution Transaction control group to be the RC Group name – Production Date.
Attach both reports to the case under Information → Uploaded Documents.
Send an e-mail to the user stating the case completed through General.

While the processes and reports are running you will see a spinning blue circle.

You can also see each of the processes running in the Concurrent Manager in IFS Enterprise Upstream and can also review the Batch Logs.

If Sales Allocation has an error, you will receive an email like the one shown below.

The Revenue Booking Verify Setup form will automatically pop-up with the Case Status populated like in the one below. To see the actual error you will need to look at the Batch Log in IFS Enterprise Upstream, then fix the data, re-select the three checkboxes and Submit the process again.

In this example I have a Marketing Group setup with a Basis of PR, which does not work with Sales Allocation Entitlement Streamline. If Marketing Group is set up, it must be ENT.

Sales Allocation Entitlement Streamline Process – Generate Error/Warning

The following is an example with an error in the Generate process.

1. Select a case from Inbox by either double-clicking on the case or right-click and select Open.

2. Click Continue.

The Revenue Booking Verify Setup form will open.

The form is populated by the data setup on the Accounting RC Groups.

You are required to select the Rates Set Up, Prices Set Up and the Volumes Exist checkboxes; and can attach as many source documents as needed, which can be any file type.

Submit – the first thing the workflow does is verify volumes exist for at least one report center and product setup on the RC Group, if no volumes exist, the case will return to your Inbox.

If volumes exist, then the workflow will attempt to run the following:

Run the Sales Allocation Generation with Companion Allocation process (Report Set) for the specified XP UID.
Run the Generate Distribution Transaction process.
Run the Equity Balances by Process ID report from IFS Reporting
Run the Distribution Detail by Control Group report from IFS Reporting
Update the description on the Distribution Transaction control group to be the RC Group name – Production Date.
Attach both reports to the case under Information → Uploaded Documents.
Send an email to the user stating the case completed through Generate.

You can also see each of the processes running in the Concurrent Manager in IFS Enterprise Upstream and can also review the Batch Logs. While the processes and reports are running, you will see a spinning blue circle.

If Generate has an error, you will receive an e-mail like the one shown below.

Once complete, the case will be in your Inbox with a Task of Generate or Unprocess SA.

3. Select the process from your Inbox.

The following form will open and will give you the ability to either fix the setup in IFS Enterprise Upstream then Submit Generate or Unprocess Sales Allocation. The Case Status will be populated showing the Generate Process encountered errors during processing.

To see the actual error you will need to look at the Batch Log in IFS Enterprise Upstream.

In this example, I am missing my agreement for this product and would fix the setup and process Generate. This could also be a multiple agreement error where the user wants to fix the setup and reprocess. Or if using SAGCAP unprocess Sales Allocation and populate the Agreements section.

If the user decides to fix the setup in IFS Enterprise Upstream and Submit Generate, then the rest of the process is the same as the End to End process in the End to End - Sales Allocation Entitlement Streamline section above.

If user decides to Unprocess Sales Allocation, then IFS Workflow will run the Unprocess Sales Allocation Streamline Process and remove the Equity Balance report. Once complete the case will be in the user's Inbox with a Task of Revenue Booking Verify Setup. Then the user can start over.

Sales Allocation Entitlement Streamline Process – Distribution error/warning

Example with an error or warning in the Distribution process:

1. Select a case from Inbox by either double-clicking the case or right-click and select Open.

2. Click Continue.

The Revenue Booking Verify Setup form will open.

The form is populated by the data setup on the Accounting RC Groups.

3. You are required to select the Rates Set Up, Prices Set Up, and the Volumes Exist checkboxes; and you can attach as many source documents as needed, which can be any file type.

Submit – The first thing the workflow does is verify volumes exist for at least one Report Center and Product setup on the RC Group. If no volumes exist, the case will return to your Inbox.

If volumes exist, then the workflow will attempt to run the following:

Run the Sales Allocation Generation with Companion Allocation Process (Report Set) for the specified XP UID.
Run the Generate Distribution Transaction process.
Run the Equity Balances by Process ID report from IFS Reporting
Run the Distribution Detail by Control Group report from IFS Reporting
Update the Description on the Distribution Transaction control group to be the RC Group Name – Production Date.
Attach both reports to the case under Information → Uploaded Documents.
Send an e-mail to the user stating the case is completed through Generate.

Once complete the case will be in your Inbox with a Task of Validate Data from Generate.

4. Select the process from your Inbox. The following form will open and will give you the ability to review the reports and decide to Continue to Distribution or Unprocess Generate.

5. To review the Reports, click on Information → Uploaded Documents, this will open a new tab for Uploaded Documents. Double-click the report you want to review. The report will display in the bottom-left corner and the user will need to double-click it to open it. Repeat this process for the second report.

6. After reviewing the reports, select to Continue (Distribution). Remember this scenario is assuming everything is correct up to this point, therefore no unprocessing.

When you select to Continue (Distribution), the workflow will attempt to run the following:

Run the Distribute Revenue Transactions process (Report Set).
Run the Matching Process - Distribution (Report Set).
Run the G/L Transactions by Control Group report from IFS Reporting.
Attach the report to the case under Information → Uploaded Documents.
Send an e-mail to the user stating the case completed through Matching.

7. Once complete, the case will be in your Inbox with a Task of Matching or Unprocess DIST.

If Distribution has an error you will receive an email like the one shown below:

To see the actual error you will need to look at the Batch Log in IFS Enterprise Upstream.

In this example, the process has APC errors, so the user would fix the setup and Unprocess Distribution and Rerun Distribution.

8. Select the process from your Inbox.

With APC warnings, you will need to fix the setup in IFS Enterprise Upstream and Unprocess Distribution.

When you select Unprocess Distribution, then the workflow will run the Unprocess Distribution and Associated GL Transactions (Report Set) and remove the G/L Transactions by Control Group report.

Once complete, the case will be in your Inbox with a Task of Distribution or Unprocess GEN.

Fix the setup in IFS Enterprise Upstream.

9. Select the case from your Inbox.

When you select Submit Distribution, the workflow will attempt to run the following again:

Run the Distribute Revenue Transactions process (Report Set).
Run the Matching Process - Distribution (Report Set).
Run the G/L Transactions by Control Group report from IFS Reporting.
Attach the report to the case under Information → Uploaded Documents.
Send an e-mail to the user stating the case completed through Matching.

Just like in the example in the End to End - Sales Allocation Entitlement Streamline section above, once complete the case will be in the user's Inbox with a Task of Review Booking to Submit to Supervisor. Select the process again from your Inbox to either Unprocess it or send it to your Supervisor for approval.

Sales Allocation Entitlement Streamline Process – Supervisor Rejects

The following is an example where the Supervisor Rejects the case and the user must unprocess everything.

Starting with the Supervisor Rejecting the case:

The Supervisor selects Reject and populates Comments. Comments are required when rejecting a case. The Supervisor clicks Submit.

Once the case has been rejected by the Supervisor, the case will be in the user's Inbox with a task of Resubmit or Unprocess MATCH.
When the user opens the case, they can see the reject comments.

The user will also receive an email about the rejected case, like this example:

Sales Allocation Entitlement Streamline Process – Unprocess everything

The following is an example where the Supervisor rejects the case for incorrect volumes and the user must unprocess everything.

Once the case has been rejected by the Supervisor, the case will be in the user's Inbox with a Task of Resubmit or Unprocess MATCH.

The user will also receive an email about the rejected case, like this example:

1. Select the case from your Inbox.

Notice the Comments are populated.

In this example, we are unprocessing everything since the volumes are incorrect.

2. Select Unprocess Matching.

The workflow will run Unprocess Matching Process - Distribution (Report Set).

Once complete, the case will be in your Inbox with a Task of Matching or Unprocess DIST.

3. Select the case from your Inbox.

4. Select Unprocess Distribution.

The workflow will run the Unprocess Distribution and Associated GL Transactions (Report Set) and will remove the G/L Transactions by Control Group report.

Once complete the case will be in your Inbox with a Task of Distribution or Unprocess GEN.

5. Select the case from your Inbox.

6. Select Unprocess Generate.

The workflow will run the Unprocess Revenue Dist. Transaction process (Report Set) and will remove the Distribution Transactions by Control Group report.

Once complete, the case will be in your Inbox with a Task of Generate or Unprocess SA.

7. Select the case from your Inbox.

8. Select Unprocess Sales Allocation.

The workflow will run the Unprocess Sales Allocation Streamline (Report Set) and will remove the Equity Balance by Process ID report.

Once complete, the case will be in your Inbox with a Task of Revenue Booking Verify Setup.

Once the volumes are corrected, you can start the case again.

Note: If the Supervisor rejects the case for any reason besides incorrect volumes, you can unprocess as far back as needed, fix the issue and start from that point.